Do you have control of the customer journey from the first awareness all the way through to re-ordering and becoming a great ambassador? It is crucial for an effective organization and growth scenarios that everybody is working with the customer at the center. We have created a strong input to you concerning this topic on this 1 day workshop.

WHY PARTICIPATE?

Because you and your organization want to become better at understanding your customers, and work towards greater customer loyalty and in the end a better turnover. This can be a reason to participate at this workshop.

We have developed a model to define the customer journey, and we want to share this and our thoughts with you. We have developed a series of methods we would like to share with you and / or your organization.

Number of available places:
Max. 8 participants per workshop

The value you get:

1. Input as to what a good customer journey can look like
2. Lots of input to creating customer loyalty and re-ordering
3. Get insights as to how the entire organization can work customer centric
4. Create you own customer journey that you can then implement

THE PROGRAM:

08.00 – 08.30:  Welcome
08.30 – 09.00:  Intro
09.00 – 11.00:  The customer journey model and input to methods
11.00 – 12.00:  Build you own customer journey
12.00 – 13.00:  Lunch
13.00 – 13.30:  Build you own customer journey - continued
13.30 – 15.00:  Presentation of your customer journey
15.00 – 16.00:  Questions, free networking amongst participants

There will be breaks during the day